CONTACT FORM
Returns & Cancellations
Not completely satisfied with your purchase or did you order the wrong item? No worries. As a consumer, you have the right to withdraw your order within 14 days of receipt without providing a reason.
Not yet shipped? Is your order still being processed in our warehouse? You can use the same process to cancel your order immediately before it is dispatched.
(Please note: The right of withdrawal applies only to private consumers and not to business customers.)
Return Conditions
To be eligible for a full refund for received products, please take the following into account:
- ✔️ Condition: The product must be returned (if reasonably possible) in its original, undamaged factory packaging.
- ✔️ Usage: You may inspect the product as you would in a physical store. Installed, used, or damaged products cannot be (fully) refunded.
- ✔️ Complete: Ensure all labels, manuals, and accessories are included in the return.
Custom-made products, items specifically ordered upon request, and electronics with broken seals are excluded from the right of withdrawal.
How to request a cancellation or return
Defective or incorrect product?
Is the product defective or does it not match your order? Please notify us within two months of discovery. We will ensure a suitable solution, such as a replacement or repair, at no additional cost.